Refund & Cancellation Policy

Talk to us before you dispute a charge. Email support@swaybyte.com or call our toll-free customer service line at (888) 535-7187. We can identify a transaction, stop a subscription and issue any refund due considerably faster than a bank dispute can be processed.

1. Who You Are Buying From

Swaybyte is owned and operated by OmniRogue.com (OmniRogue Inc.). OmniRogue Inc. is the seller and merchant of record for purchases made through this site unless the checkout page, receipt, invoice or a written agreement expressly states otherwise. Charges appear on your card or bank statement with a SWAYBYTE billing descriptor.

Customer service: support@swaybyte.com · Toll-free (888) 535-7187

2. What You Receive and When

Everything sold on this site is a digital service. Access is provisioned to your account immediately or shortly after a successful payment and is delivered electronically through your account on this website. No physical goods are shipped, so nothing needs to be returned; every remedy on this page takes the form of a cancellation, a credit or a refund.

3. How to Cancel

You may cancel at any time. There is no cancellation fee, no minimum term beyond the period already paid for, and no retention process to complete. Three channels are available, and all three are honoured:

• Online — sign in and cancel from your account billing page. Effective immediately on submission and confirmed by email.
• Email — write to support@swaybyte.com from the address on the account. Effective from the date we receive the request, confirmed by reply.
• Phone — call (888) 535-7187 (toll-free). We verify the account, action the cancellation and confirm in writing to the account email address.

Cancelling stops the next renewal. Access continues until the end of the billing period you have already paid for, after which recurring billing stops. Cancellation alone does not refund amounts already charged — refunds are covered below.

4. Auto-Renewal Disclosure

Subscriptions renew automatically at the interval and price shown at checkout until you cancel. The next renewal date and amount are always visible on your account billing page. Where a free trial or promotional price is offered, the trial length and the price that applies afterwards are disclosed at checkout, and the subscription converts automatically unless cancelled before the trial or promotional period ends.

5. Refunds — Subscriptions

Subscription fees are charged for the period ahead. If you contact us within 14 days of an initial charge or a renewal charge and have made no material use of the Services in that period, we refund that charge in full.

Outside that window, charges for the current period are generally non-refundable and cancellation prevents future charges. We may make exceptions at our discretion — duplicate charges, obvious billing errors and verified accidental renewals are routinely refunded. Ask: support@swaybyte.com or (888) 535-7187.

6. Refunds — Credit Packs

Separately purchased credit packs are refundable in full while unused. Once credits have been consumed, the consumed portion is non-refundable, because the underlying generation has already been performed and paid for. Credits consumed by a job that fails due to a fault on our side are restored to your balance automatically.

7. Refunds — Lifetime and One-Time Purchases

Lifetime or one-time-payment offers, where made available, are refundable within 14 days of purchase provided use has not been material. After that period they are non-refundable.

8. Refunds — Deposits, Enterprise and Partner Arrangements

Deposits paid against a custom, enterprise or bespoke engagement are non-refundable once work has commenced, except as required by law or as set out in the applicable written agreement. Refunds for enterprise, white-label, reseller and partner arrangements are governed by the applicable written agreement and, where that agreement is silent, are non-refundable once access has been provisioned.

9. How Refunds Are Paid

Approved refunds are returned to the original payment method — we do not refund to a different card, account or payment channel. Refunds are submitted promptly on approval and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

10. Your Statutory Rights

Nothing on this page limits any non-waivable right you have under the consumer protection law of your jurisdiction, including any statutory right of withdrawal or cooling-off period. Where such a right applies, it prevails over the terms above.

11. Contact

Billing questions, cancellations and refund requests: support@swaybyte.com · Toll-free (888) 535-7187. We aim to respond within 1–3 business days, and faster for billing issues. Please include the email address used at purchase, the charge date and amount, and the descriptor shown on your statement.